Privacy Policy.

Overview

Zen Aerial Media ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website at zenaerialmedia.com or engage our services.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of personal information:

• Your name and contact details (email address, phone number) when you submit an enquiry or booking request
• Project details and brief information you share with us
• Location information relevant to your aerial project
• Technical data such as IP address, browser type, and pages visited (collected automatically via website analytics)
• Communications and correspondence between you and Zen Aerial Media

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide project quotes
• Plan and execute aerial photography and videography services
• Communicate with you about your project, bookings, and deliverables
• Improve our website and services
• Comply with legal obligations including CASA regulatory requirements
• Send service-related updates (we do not send unsolicited marketing emails)

Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• With service providers who assist us in operating our website or delivering services (e.g. scheduling software, cloud storage) — bound by confidentiality obligations
• With CASA or relevant authorities where required by law or regulation
• With your explicit consent

Where projects involve overseas clients (including clients based in Japan), your project information may be communicated internationally solely for the purpose of delivering the requested service.

Cookies & analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. This may include third-party analytics tools such as Google Analytics or Squarespace's built-in analytics.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality but will not prevent you from accessing our content.

Data storage & security

Your personal information is stored securely using industry-standard measures. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

While we take reasonable steps to protect your information, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us online.

Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of any marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our contact page.

• Location: Melbourne, Victoria, Australia
• ABN: 75 884 439 416

We will respond to privacy-related enquiries within a reasonable timeframe, typically within 5 business days.

This policy may be updated from time to time. The current version will always be available on this page with the date of last update shown above.